SIDTECH – Warranty Policy

SidTech offers different warranty options depending on the laptop model, product listing and price. To keep laptop prices as competitive as possible, warranty charges are not automatically included with every product.Each product will be sold under one of the following warranty categories:

1. Manufacturer’s Official Warranty Included;
2. One-Year Manufacturer’s Official Warranty Plan; (Supports Second Year Warranty Extentention.)
3. Two-Year Manufacturer’s Official Warranty Plan; or
4. Purchase Without a Warranty Plan.

1.Manufacturer’s Official Warranty Included:

Some products are advertised with wording such as:

“This Product Comes With 1 Year Manufacturer’s Official Warranty.”

For these products, the stated manufacturer’s official warranty is already included in the displayed product price. The customer does not need to pay any hidden fees for One-Year Warranty Service Plan fee.

2.One-Year Manufacturer’s Official Warranty Plan:

If official warranty is not included in the product price, customers may add a One-Year Optional Warranty  Plan for ৳5,000 when purchasing the laptop.

All claims are subject to product inspection, warranty eligibility and the applicable manufacturer’s terms. Coverage begins on the purchase or invoice date and remains valid for one year.

 3.Two-Year Manufacturer’s Official Warranty Plan:

When available, a customer may purchase a Two-Year Optional Warranty Plan for ৳8,000 at the time of purchasing the laptop.

* All claims are subject to product inspection, warranty eligibility and the applicable manufacturer’s terms. Coverage begins on the purchase or invoice date and remains valid for two year.

4.Purchase Without a Warranty Plan:

Customers may purchase eligible laptops without any Optional Warranty  Plan to receive the lowest possible purchase price.

If such a customer later requests SidTech’s assistance with a warranty claim, the customer must pay any service and shipping charge for each separate claim.

This means:

* The ৳8,000 charge applies every time warranty assistance is requested;
* Payment for one claim does not provide continuing warranty coverage;
* Payment does not cover any future claim;
* The charge must normally be paid before the claim is processed; and
* Payment of the charge does not guarantee that the manufacturer will approve the claim.

Second-Year Warranty Extension Opportunity:

A customer who purchased at least a One-Year Optional Warranty Service Plan with the laptop may extend the plan for a second year by paying ৳5,000.

The extension must be purchased before the original one-year plan expires.

Extension eligibility is subject to the following conditions:

* The original One-Year Warranty Service Plan must have been purchased with the laptop;
* The extension payment must be completed before the first-year expiry date;
* The laptop must remain eligible for warranty service;
* The laptop must not have unauthorized repairs, modifications or material physical damage; and
* SidTech may inspect the laptop before approving the extension.

Customers who originally purchased a laptop without any warranty plan cannot later purchase this extension.

Products sold with an included manufacturer’s official warranty may be eligible for an additional extension only when SidTech expressly offers the extension for that product. Availability must be confirmed before the included warranty expires.

Purchase Without a Warranty Service Plan:

Customers may purchase eligible laptops without any Optional Warranty Service Plan to receive the lowest possible purchase price.

If such a customer later requests SidTech’s assistance with a warranty claim, the customer must pay a ৳8,000 service and shipping charge for each separate claim.

This means:

* The ৳8,000 charge applies every time warranty assistance is requested;
* Payment for one claim does not provide continuing warranty coverage;
* Payment does not cover any future claim;
* The charge must normally be paid before the claim is processed; and
* Payment of the charge does not guarantee that the manufacturer will approve the claim.

This option does not apply to products whose product page or invoice clearly states that a manufacturer’s official warranty is already included.

Warranty Terms and Exclusions:

The following terms apply to all warranty claims submitted to SidTech:

* All products are non-refundable and non-exchangeable after sale, except where otherwise required by applicable law. Eligible products may receive repair or replacement service according to the manufacturer’s warranty policy.
* Warranty coverage is valid only for products with an identifiable serial number and the original SidTech invoice or acceptable proof of purchase.
* Warranty coverage will be void if the product has physical damage, cracked components, burns, liquid exposure, corrosion, misuse, negligence or damage caused by an external electrical source.
* Removing, damaging or altering warranty seals, stickers, labels or serial numbers may void the warranty.
* Any unauthorized repair, modification, disassembly, upgrade or component replacement may void the warranty.
* Software errors, viruses, malware, operating-system problems, password issues and data loss are not covered.
* Customers must back up and remove all personal or important data before submitting a device. SidTech will not be responsible for data loss during inspection, repair, reset or component replacement.
* Devices submitted with no power, no display or in a completely dead condition will be accepted conditionally. Warranty eligibility will be confirmed only after inspection.
* Initial inspection may take a minimum of five working days.
* Repair or replacement may take approximately 15–30 working days or longer, depending on the nature of the fault, parts availability, shipping, customs procedures and manufacturer processing time.
* Completion dates are estimates and cannot be guaranteed.
* Repair, replacement or warranty service will not renew or extend the product’s original warranty period.
* The applicable manufacturer’s warranty terms, limitations and final claim decisions will also apply.

Warranty Exclusions:

Unless expressly approved by the manufacturer or confirmed by SidTech in writing, warranty coverage does not include:

* Accidental, physical or cosmetic damage;
* Cracked displays, broken hinges, dents or damaged casing;
* Liquid, moisture, fire, excessive heat or corrosion damage;
* Damage caused by misuse, negligence or improper storage;
* Damage caused by unstable voltage, power surges, unsuitable chargers or other external electrical sources;
* Unauthorized repair, modification, disassembly or component replacement;
* Missing, damaged or altered serial numbers, labels, seals or warranty stickers;
* Software errors, viruses, malware or operating-system corruption;
* Lost data, passwords, user accounts or software licences;
* Normal wear and tear;
* Natural battery-capacity degradation;
* Theft, loss or disappearance of the product;
* Accessories not covered by the applicable manufacturer’s warranty;
* Damage occurring during shipping not arranged or authorized by SidTech;
* Problems that cannot be reproduced or verified during inspection; or
* Any condition excluded under the applicable manufacturer’s warranty policy.

If a claim is rejected or the reported issue is outside warranty coverage, the customer may be responsible for diagnostic, shipping, customs, repair, replacement-part and other applicable charges. SidTech will inform the customer of separately chargeable services before proceeding whenever reasonably possible.

SidTech may update this policy when necessary. Any update will apply from the date it is published and will not reduce warranty coverage already confirmed on an existing customer invoice, except where required by law or the applicable manufacturer’s polic