For courier deliveries, an unboxing video is mandatory to claim any refund or replacement. Requests without proper video proof will not be accepted.

For online orders, if any manufacturing defect or issue is found, customers must report it within 24 hours via our hotline service. The product must remain unused, without scratches, and the original packaging must be intact; otherwise, it will not be eligible for return.

If the delivered package appears incorrect or suspicious, customers are advised not to open or damage the box. Opening, using, or damaging the packaging will make the product non-returnable.

If a product is delivered correctly and without defects, but later found incompatible with the customer’s setup or no longer needed, it will not be eligible for return or exchange.

Software and software licenses are non-refundable and cannot be returned once purchased.

Refund processing charges will be applicable for payments made via Mobile Financial Services, Online Payment Gateways, or POS transactions.

Customers are strongly advised not to accept visibly damaged packages from courier services. Accepting such products will void any claims or complaints.

If any cashback was received during purchase, the cashback amount will be deducted from the total refund amount.