Refund and Returns Policy

Please read this warranty policy carefully as it will help you make informed decisions about sharing your personal information with us.

  • Customers are requested to check products in front of our sales representatives at the time of purchase from our physical stores. After leaving the store, no exchange will be applicable; however, warranty service will be provided as per product policy.

  • For courier deliveries, an unboxing video is mandatory to claim any refund or replacement. Requests without proper video proof will not be accepted.

  • For online orders, if any manufacturing defect or issue is found, customers must report it within 24 hours via our hotline service. The product must remain unused, without scratches, and the original packaging must be intact; otherwise, it will not be eligible for return.

  • If the delivered package appears incorrect or suspicious, customers are advised not to open or damage the box. Opening, using, or damaging the packaging will make the product non-returnable.

  • If a product is delivered correctly and without defects, but later found incompatible with the customer’s setup or no longer needed, it will not be eligible for return or exchange.

  • Software and software licenses are non-refundable and cannot be returned once purchased.

  • Refund processing charges will be applicable for payments made via Mobile Financial Services, Online Payment Gateways, or POS transactions.

  • Customers are strongly advised not to accept visibly damaged packages from courier services. Accepting such products will void any claims or complaints.

  • If any cashback was received during purchase, the cashback amount will be deducted from the total refund amount.

  • Return Eligibility

    • Product must be unused and free from scratches or damage• Original packaging must be intact and undamagedFailure to meet these conditions will void return eligibility

    Incorrect / Suspicious Package

    • Do not open or tamper with suspicious packages• Contact support immediatelyOpening or damaging such packages will make the product non-returnable

    Non-Returnable Cases

    • Change of mind after receiving a fault-free product• Product incompatibility with customer setup• Software or software license purchases• Products accepted in good condition without defects

    Payment & Refund Charges

     

  • Refund standard time is 7 to 10 working days from the day of application. 

  •  Refund processing fees may apply for MFS, online gateway, or POS payments• Cashback received will be deducted from the refund amount

    Damaged Deliveries

    Customers should not accept visibly damaged packages. Acceptance will:• Void complaint eligibility• Release SIDTECH from liability